OK, this post is purely a rant about
Poppy Ink. They are supposed to have
THE best kits available, but so far.... I am
NOT HAPPY! First of all, it took
FOREVER for my first kit to arrive. I was
SO excited for it to come, but my paper was
torn and
wrinkled!!!! You do know that famous saying, don't you?!
"Hell hath no fury like a scrapbooker whose paper is messed up!" That's a real saying! I'm totally serious. Anyhow, my
rub-ons were partially rubbed off already,
AND my buttons were missing! I figured this was a simple little mistake, so I called and emailed the company. They were on vacation!
Grrr... Eventually I did get a reply email asking me to send PROOF of my damages! I have never heard of such a thing. I guess I could have understood a bit if I had gotten an
apology and a polite request, but they were downright
RUDE about it. At the time I didn't have a digital camera, so I had to scan in my damaged goods the best that I knew how. Again, I waited for a response. This time I was even more angry. Do you know what they said?! "(We) can refund you half the amount because of the damage(...) Also the rub-
ons are a manufacturing issue and if you contact the manufacturer they will send you out a replacement." What!? I don't get reimbursed for the whole page? Wait! There's more! The
rub-ons were not their fault so it was
MY responsibility to contact the manufacturer! What crappy customer service. They also said they would send me buttons, but a week later... no buttons. Of course! I contacted them again, but alas that kit was no longer available, so I ended up having to just deal with it. Are you kidding me? Since then, none of my kits have been stellar and none of my kits have arrived even close to when I was told they would. I have spent a lot of money on these kits, but I haven't gotten the product I was promised. It seems like that company is always on vacation and always
sluffing the blame of their product mistakes.
I give Poppy Ink two big fat thumbs down and one kiss my butt! (Too bad I already paid for six months of subscriptions...)